Contact us
Questions about DocTeam, your account, billing, or a refund? We're happy to help.
How support works
A person reads every message — support is a human service, not a screen. Email hello@docteam.in.
Our chat assistant is an AI. When your question needs a person, it hands you to our Human Advisor and tells you:
I've passed this to our Human Advisor — a person on the DocTeam team — with your message attached.
Every escalation is logged with a complaint number — DT-13xxx. Quote it on any follow-up and a person picks it up on the same thread.
Email us
The fastest way to reach us is by email — we read every message and reply as soon as we can.
Or write to us directly at hello@docteam.in.
What to include
If your message is about your account, please include the email address on your DocTeam account so we can find you quickly. For billing or refund requests, mention the payment date — see our Refund Policy for how refunds work.